Refund policy
At Labviro, we are committed to providing premium leather pet products crafted with quality and care. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and tags.
- Not show signs of wear, damage, or misuse.
Personalized or custom-made products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the item and packaging.
- A brief description of the issue.
We'll arrange a replacement or refund as quickly as possible.
Refunds
Once your returned item is received and inspected, we'll notify you of the refund status.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Return Shipping
If the return is due to our error, we will cover return shipping costs.
For all other eligible returns, customers are responsible for return shipping expenses.
Contact Us
Email: support@labviro.com
Phone: +1 (630) 231-5390
Address:
241 Oswald Avenue
Batavia, IL 60510
United States